IDG is currently seeking a Technical Support Analyst with a minimum of 3 years solid PC Desktop support and some Mac experience to help support IDG US employees with their IT needs.
Excellent benefits including health (medical, dental, and vision), 401k, and time off allocations are available to all employees starting day one of employment. Upon joining IDG, you can expect a stable yet fast-paced work environment along with a culture that rewards, recognizes, and respects achievement.
To be successful in this role, you must have outstanding customer support skills, a strong working knowledge of current industry standard terms and practices, and the ability to work patiently with people at all levels of experience and technical knowledge. This position requires you to review, analyze, diagnose, resolve, escalate trouble issues, and perform scheduled work.
Primary responsibilities will include supporting internal users for problems ranging from PC/MAC hardware, software issues, troubleshooting remote access, network connection, and wireless access issues. You will also be responsible for providing technical support by logging trouble calls, maintaining up-to-date problem records, providing in-depth problem determination, and ensuring all problems reported by users are satisfactorily resolved. This requires managing help desk triage, following standard escalation procedures and protocols when solving problems that may require additional internal or external resources.
A minimum of 3 years of customer service experience with comprehensive knowledge and hands-on experience in the following areas:
Please upload a formatted version of your resume and cover letter during the application process.